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Privacy Policy for Piiker
PIIKER PRIVACY POLICY
Last Updated: October 9, 2025
INTRODUCTION
Piiker ("Piiker," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Piiker curbside pickup coordination platform and related services (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
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1. INFORMATION WE COLLECT
1.1 Information You Provide Directly:
When you create an account or use the Service, we collect:
- Email address
- Restaurant name
- Restaurant physical address
- Restaurant phone number
- Online ordering URL
- Restaurant logo and branding materials (if provided)
- Payment information (processed and stored by Stripe, Inc. - we do not store credit card numbers)
1.2 Automatically Collected Information:
- QR Code Scan Data: When customers scan your restaurant's QR codes, we collect the date, time, and restaurant identifier (slug) associated with each scan
- Cookies: We use cookies solely for authentication purposes to maintain your logged-in session
1.3 Information From Third-Party Services:
During the AI-powered setup process, we collect publicly available business information about your restaurant from:
- Google Places API (business name, address, phone number, website, photos)
- This information is temporarily processed through OpenAI's services for logo identification and color extraction
1.4 Information We DO NOT Collect:
- We do not collect device information
- We do not collect IP addresses
- We do not track your browsing behavior outside of the Service
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2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Service Provision:
- Create and manage your account
- Process payments and subscriptions
- Generate branded customer-facing pages and QR codes
- Facilitate curbside pickup coordination between you and your customers
- Provide customer support
2.2 Communications:
- Transactional Emails: Send essential service-related communications, including:
* Account creation and welcome emails
* Setup completion notifications
* QR code delivery
* Payment confirmations and receipts
* Service updates or changes
- Marketing Emails: Send promotional communications, including:
* Reactivation offers to cancelled subscribers
* Feature updates and product announcements to demo users who saved their setup but did not subscribe
2.3 Service Improvement:
- Analyze usage patterns to improve the Service
- Identify and fix technical issues
- Develop new features and functionality
2.4 Analytics:
- Track Service performance and user engagement through Facebook Pixel and Datafast analytics tools
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3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:
3.1 Service Providers:
We share information with trusted third-party service providers who assist us in operating the Service:
- Stripe, Inc.: Payment processing (email, payment information)
- Resend: Email delivery service (email address, restaurant name)
- Google Places API: Restaurant information lookup during setup
- OpenAI: AI-powered logo identification and color extraction during setup (restaurant name, logo images)
- Facebook: Analytics via Facebook Pixel (anonymized usage data)
- Datafast: Analytics and performance tracking
These service providers are contractually obligated to use your information only to provide services to us and are prohibited from using it for their own purposes.
3.2 Legal Requirements:
We may disclose your information if required by law or in response to:
- Valid legal process (subpoena, court order)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activity
3.3 Business Transfers:
If Piiker is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on our website.
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4. DATA RETENTION
4.1 Active Accounts:
We retain your account information and restaurant data for as long as your account remains active.
4.2 Pickup Request Data:
Pickup request data (customer name, stall number, timestamp) is automatically deleted 30 minutes after a pickup order is marked as completed.
4.3 Demo Accounts:
Demo account information is deleted 30 days after creation unless converted to a paid subscription.
4.4 Cancelled Accounts:
After cancellation:
- We may retain your email address for reactivation marketing purposes
- We may retain certain data for legitimate business purposes (customer support, legal compliance, fraud prevention)
- You may request to opt out of marketing emails at any time (see Section 8)
4.5 Legal Retention:
We may retain certain information as required by law or for legitimate business purposes, including tax, accounting, and legal compliance.
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5. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Payment information is processed by Stripe, Inc., which is certified as a PCI Service Provider Level 1 (the highest level of certification in the payments industry). We do not store credit card information on our servers.
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6. COOKIES AND TRACKING TECHNOLOGIES
6.1 Authentication Cookies:
We use cookies solely to maintain your logged-in session and authenticate your access to the Service. These cookies are essential for the Service to function properly.
6.2 Analytics Tools:
We use Facebook Pixel and Datafast to collect anonymized data about how users interact with the Service. This helps us improve performance and user experience.
6.3 Your Choices:
You can disable cookies through your browser settings, but this may affect your ability to use certain features of the Service.
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7. THIRD-PARTY LINKS
The Service may contain links to third-party websites or services (such as your online ordering platform). This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.
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8. YOUR PRIVACY RIGHTS
8.1 Marketing Opt-Out:
You may opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at angulo.kevin10@gmail.com
Note: You cannot opt out of transactional emails related to your account or Service usage.
8.2 Access and Correction:
You may access and update your account information at any time by logging into your account dashboard or contacting us at angulo.kevin10@gmail.com.
8.3 Account Deletion:
You may request account deletion by contacting us at angulo.kevin10@gmail.com. Upon deletion, we will remove your account information, subject to our data retention policies and legal obligations.
8.4 Data Portability:
We do not currently offer automated data export. If you need a copy of your data, contact us at angulo.kevin10@gmail.com.
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9. CHILDREN'S PRIVACY
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
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10. INTERNATIONAL USERS
The Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using the Service, you consent to the transfer of your information to the United States.
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11. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):
11.1 Right to Know:
You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
11.2 Right to Delete:
You have the right to request deletion of your personal information, subject to certain exceptions.
11.3 Right to Opt-Out of Sale:
We do not sell your personal information to third parties. Therefore, there is no need to opt out of sales.
11.4 Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA rights.
To exercise your California privacy rights, contact us at angulo.kevin10@gmail.com.
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12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Material changes will be communicated via:
- Email notification to the address associated with your account
- Prominent notice on the Piiker website or Service
You will receive at least 30 days' notice before material changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.
The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.
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13. DO NOT TRACK SIGNALS
We do not currently respond to "Do Not Track" signals from web browsers. We do not track users across third-party websites.
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14. CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: angulo.kevin10@gmail.com
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BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.